AUCTIONS
We want your bidding and buying experience to a be simple, convenient and pleasant one. We stand behind what we sell, so that you may bid in complete confidence. Your satisfaction is our top priority.  

Items are sold to the highest bidder. Bidding on an auction is done in specified increments. The user with the highest successful bid "wins" the auction. Our auctions utilize a Proxy Bidding system. For more details on bidding and increments, see the "help" section.

WHEN BIDDING
We use shared servers which may encounter downtime and browsing speed issues. To avoid missing out, we strongly recommend that you place your bid early in the auction. The proxy bidding system will not reveal your maximum bid amount to other bidders, and will place bids at the minimum increments as needed during the progress of the auction. In this way you will avoid problems from trying to scramble near the close of the auction.

Snipe bidding.....if a "snipe" bid is placed (bid placed very near the end of the auction) the auction ending time is automatically extended (typically by 10 minutes). The auction time extensions will continue for that lot until no further bids are placed.

In the rare case of internet downtime problems or extreme site slowness near the conclusion of the auction, we may re-open the bidding and and/or extend the auction. This occurs very rarely. In this case only, any emails notifying winning bidders of auction results are null and void for those affected auctions. No auction is complete or final until the winning bidder receives a manually-emailed billing invoice for that item from North American Glass.

PAYMENT
Payment is due immediately upon close of the auction. If full payment is not received promptly, the purchase contract may be voided at the discretion of North American Glass, and the item(s) offered to others or otherwise disposed. 

We accept payment drawn on US banks in the form of personal check, money order, cashiers check, or US currency. In some cases we also accept Credit Cards and/or PayPal. There is an upper limit on the invoice amount that can be submitted to us by direct credit card or Paypal. If your invoice exceeds this amount, you may pay by personal check, money order, or wire transfer. If you do not see the option for electronic payment in your emailed invoice statement, this means credit card or Paypal payment is not an option. In that case, please pay by mail. For personal checks, we may choose to wait for bank clearance prior to shipping your items.

We can accept non-US bank drafts only if the amount exceeds 400.00 US Dollars. The check shall be drafted in US dollar currency. Otherwise international purchases may be paid via Wire Transfer or US Bank Draft. For small purchases (under 400.00 USD invoice amount) we can accept electronic payment by Paypal.

BUYER'S PREMIUM
A 10% buyers premium applies to items that you win. The buyer's premium is added to the final closing price and reflected on your invoice.

SALES TAX
As Registered Retail Merchants in the state of Indiana, state law requires that we collect 7% sales tax for items shipped to Indiana residents, and for items picked up at our location here in Indiana. If you are an Indiana Registered Retail Merchant buying for resale, send us a completed exemption form to be exempt from sales tax.

SHIPPING
We will ship any item that we sell, at your request. We pride ourselves in careful, safe, and lightning-fast shipping. We ship all items via the US Postal Service. In most cases, you pay a preset flat rate cost for shipping (see item page for specifics), plus insurance cost (based on the insured value)....there is no additional charge. If you purchase multiple items, we are more than happy to ship them together and save you money on postal fees.

RETURNS
Your satisfaction is of the utmost importance to us. You may bid with confidence, as we offer full return privilege for any item found to be mis-catalogued. Notify us within 72 hours of receipt to obtain a return authorization. Tel: 812.466.6521. All sales become final at the conclusion of the 72-hour inspection period.

DAMAGED ITEMS FOR SALE
We seldom offer damaged or repaired glassware items, but occasionally do place a few hard-to-find pieces up for auction which have damage. Note that any items described as repaired or damaged (i.e, those termed as "broken", "repaired", "cracked", "fissured", "chipped", "bruised", having "starred pot stones", "flashes", "flakes", "fisheyes", and etc) are offered as is, and are not returnable....always bid accordingly.

INSURANCE
Although extremely rare, shipping damage or lost packages can occur. Except for the most inexpensive items, postal insurance is mandatory for all purchases. If you were to discover shipping damage, save all packaging materials, and contact us immediately.